Case Studies
In-depth UX case studies showcasing my approach to solving complex design challenges through research, strategy, and user-centered design thinking.
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Umbrella Policy Modernization
Transformed USAA's legacy umbrella policy acquisition system into a modern, user-friendly experience that improved completion rates by 154% and customer satisfaction by 83%.
Sorenson Wellness App
Innovative wellness app integrating voice analysis technology for mental health tracking. Features privacy-first onboarding, comprehensive wellness assessments, and seamless voice capture with professional design system.
Securus: Inmate Management
Comprehensive UX research study examining user experience challenges in B2B inmate management systems, focusing on correctional staff efficiency and ethical design considerations for vulnerable populations.
Voit Auto Mobile Service Platform
Transforming emergency automotive service booking from a stressful experience into a seamless, confidence-building interaction through comprehensive UX design and development. Achieved 89%+ booking completion rate vs 67% industry average.
J & J Llantas Website
Complete digital transformation for a Dallas tire shop, creating a modern, mobile-first website that improved online presence and lead generation for a 25+ year family business serving luxury vehicles.